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About the property
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Main services
* Some services may carry an extra charge.
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Information about the area
Victoria, British Columbia, CanadaFairmont Empress is in the heart of Victoria, within a 5-minute walk of Maritime Museum of British Columbia and Victoria Bug Zoo. This family-friendly hotel is 0.2 mi (0.4 km) from British Columbia Parliament Building and 0.3 mi (0.4 km) from Victoria Harbour.
What’s nearby
- Government Street - 0.1 km / 0.1 mi
- Greater Victoria Visitors & Convention Bureau - 0.1 km / 0.1 mi
- Miniature World - 0.2 km / 0.1 mi
- Maritime Museum of British Columbia - 0.2 km / 0.2 mi
- Royal BC Museum - 0.3 km / 0.2 mi
- Victoria Bug Zoo - 0.3 km / 0.2 mi
Getting around
- victoria (harbour), ca - 0.29 km
- (YWH) Victoria, Victoria Inner Harbour Airport, CA - 1.4 km
- (YYJ) Victoria, Victoria Intl, CA - 25.36 km
About accommodation
General
- Air conditioning
- Safety deposit box
- Allergy-free room
- Family rooms
- Heating
- Non-smoking throughout
- Pets allowed
- WiFi available in all areas
- Non-smoking rooms
- Facilities for disabled guests
- Lift
Safety & security
- Fire extinguishers
- 24-hour security
- CCTV in common areas
- Smoke alarms
- Key card access
- CCTV outside property
Activities
- Cycling
- Fitness/spa locker rooms
- Spa facilities
- Sauna
- Fitness centre
- Indoor pool (all year)
- Spa/wellness packages
- Hot tub/Jacuzzi
- Steam room
- Spa lounge/relaxation area
- Massage
- Spa and wellness centre
- Indoor pool
- Fitness
Services
- Barber/beauty shop
- Valet parking
- ATM/cash machine on site
- Room service
- Express check-in/check-out
- Car hire
- Ironing service
- Private check-in/check-out
- Meeting/banquet facilities
- Luggage storage
- Concierge service
- Dry cleaning
- Daily housekeeping
- Pet basket
- Pet bowls
- Fax/photocopying
- Lockers
- 24-hour front desk
- Babysitting/child services
- Trouser press
- Vending machine (drinks)
- Currency exchange
- Laundry
- Business centre
Safety features
- First aid kit available
- Thermometers for guests provided by property
- Face masks for guests available
- Staff follow all safety protocols as directed by local authorities
- Access to health care professionals
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
- Process in place to check health of guests
Physical distancing
- Contactless check-in/check-out
- Physical distancing rules followed
- Cashless payment available
- Screens or physical barriers placed between staff and guests in appropriate areas
Food & Drink
- Restaurant
- Bar
- Kid meals
- Wine/champagne
- Special diet menus (on request)
Cleanliness & disinfecting
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Guest accommodation sealed after cleaning
- Use of cleaning chemicals that are effective against Coronavirus
- Property is cleaned by professional cleaning companies
- Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
- Delivered food is securely covered
- Food can be delivered to guest accommodation
- Physical distancing in dining areas
- All plates, cutlery, glasses and other tableware have been sanitized
- Breakfast takeaway containers
Internet
- Internet services
- WiFi
- Free WiFi
Outdoors
- Garden
- Terrace
- Outdoor furniture
Parking
- Parking garage
- Electric vehicle charging station
- Parking
- Accessible parking
- Parking on site
Pool and wellness
- Swimming Pool
- Swimming pool
- Sun loungers or beach chairs
- Heated pool
- Kids' pool
Reception services
- Invoice provided
Languages
- العربية
- Danish
- Deutsch
- English
- Español
- Français
- Italiano
- 日本語
- Malay
- Русский
- 中文
About the rooms
The accommodation has 399 rooms:
Bedroom
- Alarm clock
- Linen
- Cots
- Wardrobe or closet
General
- Air conditioning
- Interconnected room(s) available
- Trash cans
- Safety deposit box
- Heating
- Carpeted
- Hypoallergenic
- Iron
- Key card access
Services
- Executive lounge access
- Wake-up service
Room Amenities
- Sofa bed
- Non-feather pillow
- Hypoallergenic pillow
- Feather pillow
Bathroom
- Body soap
- Free toiletries
- Conditioner
- Bath or shower
- Toilet paper
- Hairdryer
- Bathrobe
- Shampoo
- Slippers
- Toilet
- Towels
- Private bathroom
Media & Technology
- TV
- Telephone
- Radio
- Cable channels
- Pay-per-view channels
- Flat-screen TV
Exclusive services
- Complimentary breakfast in the executive lounge
- Complimentary evening snacks and drinks in the executive lounge
- Complimentary afternoon snacks and drinks in the executive lounge
- Private check-in and check-out in the executive lounge
- Free newspapers and magazines in the executive lounge
- Complimentary snacks and drinks in the executive lounge entire day
Kitchen
- Coffee machine
- Refrigerator
- Wine glasses
- Electric kettle
View
- City view
- View
Living Area
- Sofa
- Seating Area
- Desk
About the pools
The accommodation has 2 pools:
Location
IndoorAccess
Adults onlyCost
FreeLocation
IndoorAccess
Kid-friendlyCost
FreeRestaurants
Q at The Empress
- Access for guests and visitors
- Reservation required
About parking
The accommodation offers 1 parking option:
Parking type
PublicLocation
On-siteReservation
No reservation neededCost
- C$35.00 per day
Internet
Coverage
Entire propertyConnection type
Wi-FiPrice
- Free
Policies
Check-in
- Checkin from 16:00
- Minimum age for check-in: 19 years old
Check-out
Checkout before 11:00Pets
Maximum number of pets per room 2 Pets allowed (no fees) Service animals are allowed Service animals are exempt from fees/restrictions Pets allowedChildren
Children of any age are welcome.Extra beds
Extra beds available subject to availability at this property. Cots available subject to availability at this property.Special check-in instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.Important information
Optional fees
- Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
- Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
- Self parking fee: CAD 37.00 per day (in/out privileges)
- Valet parking fee: CAD 51.00 per day (in/out privileges)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Other details
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- This property uses solar energy, plus a grey water recycling system
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The photos are representative of rooms offered and may differ from the actual room received.
- Pool access available from 5:00 AM to 11:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).