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Victoria, British Columbia
Fairmont Empress
Victoria, British Columbia Fairmont Empress
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Fairmont Empress

About the property

Near Miniature World. Make yourself at home in one of the 431 air-conditioned rooms featuring minibars and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an indoor pool, and a hot tub. Additional features at this Edwardian hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Satisfy your appetite with American cuisine at Q at the Empress, one of the hotel's 2 restaurants. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Victoria? This hotel has 22600 square feet (2100 square meters) of space consisting of a conference center and meeting rooms. Guests may use a cruise ship terminal shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Popularity

8.3
Very good
General
8434
brand
Tripadvisor 8/10
5436
brand
Booking 8.9/10
1261
brand
Expedia 9/10
1737

Main services

Vegetarian meal
Vegan options
Multilingual staff
Harbour
Spa treatments
Hotel safe
BBQ Facilities
Shop
Business centre
Breakfast
Terrace
Bikes Available
Restaurant
Bed Linen
Express Check In
Picnic
Luggage room
Golf Course (within 2 miles)
Conference room
NO Wheelchair-accessible
Garden
24-hour reception
Green energy
Dry cleaning and laundry
Cycling
Free Internet
No single-use plastics
Smoking area
Service Animal allowed
Sailing
Newspapers
Change of towel (on request)
Hairdressing salon
Sun loungers
Steam bath
Hydro-massage bath
ISO 50001 – Energy management
Late Check-out
Motorcycle rental
Kayak
Transfer service
Wheelchair-accessible
Indoor swimming pool
Tea and coffee making facilities
Vending Machine (snacks)
Ecotours
Bar
Toiletries
No single-use straws
Housekeeping
Valet parking
Pets allowed
Meeting room
Spa
Parking
Shower

* Some services may carry an extra charge.

Guest reviews

9/10 Superb
Cleanliness9.4/10
Staff and Service9.2/10
Amenities9.2/10
Property conditions and facilities9.2/10

10 / 10

Donald
A OK
20 Apr 2025

10 / 10

Divya
So Beautiful property . I would love to stay here again Thank you
19 Apr 2025

2 / 10

Darren
Beautiful hotel, amazing history and architecture. However the stay is only as enjoyable as the customer service experience. I'm extremely disappointed with the customer service experience. It was the worst customer service I have ever had at any hotel and I stay in Fairmont hotels about 25 nights a year. I had tried emailing the hotel to modify my bookings prior to the stay, I never received any responses. I called and was told upon arrival they would be happy to assist me. When I arrived and approached front desk services I was told it was too late to modify my bookings. I needed to cancel one room completely and they would not cancel it for me, even when explaining I was told I would be able modify the booking upon arrival by a representative. We ended up paying full price for a room that no one checked into with no form of compensation. Hotel staff apologized and said sorry there was nothing they could do. I would recommend visiting this hotel and experiencing it, however due to the customer service I would encourage you to stay elsewhere.
19 Apr 2025

10 / 10

Julia
The entire experience was superb.
19 Apr 2025

Information about the area

Victoria, British Columbia, Canada

Fairmont Empress is in the heart of Victoria, within a 5-minute walk of Maritime Museum of British Columbia and Victoria Bug Zoo. This family-friendly hotel is 0.2 mi (0.4 km) from British Columbia Parliament Building and 0.3 mi (0.4 km) from Victoria Harbour.

Victoria is blessed with a pretty waterfront location at the southern tip of nature-endowed Vancouver Island. It has retained its Commonwealth roots perhaps more strongly than any place in Canada. Many consider it the most British city in North America. Founded in 1843 as a Hudson Bay Trading Post, its colonial past has been well-preserved and is in a state of constant loving restoration. But aside its glorious colonial past, Victoria is also proud of its ancient roots. Victoria is still today the home of the Lekwungen People who are also known as the Esquimalt and Songhees Nations. Their culture and history are still very much a part of the city. Victoria’s historic downtown is a model for maintaining architectural integrity while keeping everything squeaky clean. Add to this, numerous dining, nightlife, cultural, and shopping opportunities not to mention that it is the warmest place in all Canada, full of flowers almost all year round. That is the reason it is considered the jewel of Canada's west coast and dubbed the city of gardens. Victoria is a charming little city with a joyful and laid-back atmosphere surrounded by amazingly beautiful scenery. It is no wonder tourists flock to Victoria and generally rave about it.

What’s nearby

  • Government Street - 0.1 km / 0.1 mi
  • Greater Victoria Visitors & Convention Bureau - 0.1 km / 0.1 mi
  • Miniature World - 0.2 km / 0.1 mi
  • Maritime Museum of British Columbia - 0.2 km / 0.2 mi
  • Royal BC Museum - 0.3 km / 0.2 mi
  • Victoria Bug Zoo - 0.3 km / 0.2 mi

Getting around

  • victoria (harbour), ca - 0.29 km
  • (YWH) Victoria, Victoria Inner Harbour Airport, CA - 1.4 km
  • (YYJ) Victoria, Victoria Intl, CA - 25.36 km

About accommodation

General

  • Air conditioning
  • Safety deposit box
  • Allergy-free room
  • Family rooms
  • Heating
  • Non-smoking throughout
  • Pets allowed
  • WiFi available in all areas
  • Non-smoking rooms
  • Facilities for disabled guests
  • Lift

Safety & security

  • Fire extinguishers
  • 24-hour security
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • CCTV outside property

Activities

  • Cycling
  • Fitness/spa locker rooms
  • Spa facilities
  • Sauna
  • Fitness centre
  • Indoor pool (all year)
  • Spa/wellness packages
  • Hot tub/Jacuzzi
  • Steam room
  • Spa lounge/relaxation area
  • Massage
  • Spa and wellness centre
  • Indoor pool
  • Fitness

Services

  • Barber/beauty shop
  • Valet parking
  • ATM/cash machine on site
  • Room service
  • Express check-in/check-out
  • Car hire
  • Ironing service
  • Private check-in/check-out
  • Meeting/banquet facilities
  • Luggage storage
  • Concierge service
  • Dry cleaning
  • Daily housekeeping
  • Pet basket
  • Pet bowls
  • Fax/photocopying
  • Lockers
  • 24-hour front desk
  • Babysitting/child services
  • Trouser press
  • Vending machine (drinks)
  • Currency exchange
  • Laundry
  • Business centre

Safety features

  • First aid kit available
  • Thermometers for guests provided by property
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • Access to health care professionals
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests

Physical distancing

  • Contactless check-in/check-out
  • Physical distancing rules followed
  • Cashless payment available
  • Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

  • Restaurant
  • Bar
  • Kid meals
  • Wine/champagne
  • Special diet menus (on request)

Cleanliness & disinfecting

  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Use of cleaning chemicals that are effective against Coronavirus
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

  • Delivered food is securely covered
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Garden
  • Terrace
  • Outdoor furniture

Parking

  • Parking garage
  • Electric vehicle charging station
  • Parking
  • Accessible parking
  • Parking on site

Pool and wellness

  • Swimming Pool
  • Swimming pool
  • Sun loungers or beach chairs
  • Heated pool
  • Kids' pool

Reception services

  • Invoice provided

Languages

  • العربية
  • Danish
  • Deutsch
  • English
  • Español
  • Français
  • Italiano
  • 日本語
  • Malay
  • Русский
  • 中文

About the rooms

The accommodation has 399 rooms:

Bedroom

  • Alarm clock
  • Linen
  • Cots
  • Wardrobe or closet

General

  • Air conditioning
  • Interconnected room(s) available
  • Trash cans
  • Safety deposit box
  • Heating
  • Carpeted
  • Hypoallergenic
  • Iron
  • Key card access

Services

  • Executive lounge access
  • Wake-up service

Room Amenities

  • Sofa bed
  • Non-feather pillow
  • Hypoallergenic pillow
  • Feather pillow

Bathroom

  • Body soap
  • Free toiletries
  • Conditioner
  • Bath or shower
  • Toilet paper
  • Hairdryer
  • Bathrobe
  • Shampoo
  • Slippers
  • Toilet
  • Towels
  • Private bathroom

Media & Technology

  • TV
  • Telephone
  • Radio
  • Cable channels
  • Pay-per-view channels
  • Flat-screen TV

Exclusive services

  • Complimentary breakfast in the executive lounge
  • Complimentary evening snacks and drinks in the executive lounge
  • Complimentary afternoon snacks and drinks in the executive lounge
  • Private check-in and check-out in the executive lounge
  • Free newspapers and magazines in the executive lounge
  • Complimentary snacks and drinks in the executive lounge entire day

Kitchen

  • Coffee machine
  • Refrigerator
  • Wine glasses
  • Electric kettle

View

  • City view
  • View

Living Area

  • Sofa
  • Seating Area
  • Desk
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 2 pools:

Pool 1

Location

Indoor

Access

Adults only

Cost

Free
Pool 2

Location

Indoor

Access

Kid-friendly

Cost

Free

Restaurants

Q at The Empress

  • Access for guests and visitors
  • Reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Public

Location

On-site

Reservation

No reservation needed

Cost

  • C$35.00 per day

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 16:00
  • Minimum age for check-in: 19 years old

Check-out

Checkout before 11:00

Pets

Maximum number of pets per room 2 Pets allowed (no fees) Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed

Children

Children of any age are welcome.

Extra beds

Extra beds available subject to availability at this property. Cots available subject to availability at this property.

Special check-in instructions

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Important information

Optional fees

  • Fee for full breakfast: approximately CAD 20 to 40 for adults, and CAD 10 to 20 for children
  • Fee for in-room wireless internet: CAD 14.95 per night (rates may vary)
  • Self parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • This property uses solar energy, plus a grey water recycling system
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The photos are representative of rooms offered and may differ from the actual room received.
  • Pool access available from 5:00 AM to 11:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 3 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.