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Puerto Santiago - Tenerife Sur
Gran Melia Palacio de Isora Resort & Spa
Reserve rooms
Gran Melia Palacio de Isora Resort & Spa

About the property

Set on Alcalá’s oceanfront, Gran Melia Palacio de Isora Resort & Spa has a large salt-water infinity pool with hydromassage area and offers direct access to the beach and natural seawater swimming pools. There are subtropical gardens and boutiques. Each room or villa at Gran Melia Palacio de Isora Resort & Spa has a terrace with ocean or garden views. The private bathrooms include a large bath, hydromassage shower as well as slippers and bathrobe. There are 7 restaurants including Mediterranean, Italian, Japanese and international buffet with show-cooking. Guests have access to 8 different bars which include a piano bar, beach bar and lounge bar. The hotel also offers Red Level for Families service which offers exclusive access to the Family Lounge and additional facilities in the Red Level Family rooms. RedLevel for Families also offers private breakfast area and that the Family Lounge has playstation. Other facilities at the hotel include tennis and paddle courts, as well as a 24-hour gym, 3 freshwater swimming pools, including an adults only pool and separate children pool with a slide and a miniclub, and sunbathing areas. The children´s pool also includes a splash area. Spa facilities includes a thermal circuit, massage services and a range of health and beauty treatments. Professional entertainment for all ages throughout the day.

Popularity

8.9
Very good
General
15134
brand
Tripadvisor 9/10
13062
brand
Booking 8.4/10
1624
brand
Expedia 8.8/10
448

Main services

Spa & Wellness Centre
Beach hotels
BBQ Facilities
Safe
Business centre
Ironing set
Water slides
Fax
Terrace
Internet access
Air conditioned
Restaurant
Games room
Outdoor furniture
Children playground
Luggage room
Golf course
Diving
Babysitting service
Garden
Room service
Car hire
Laundry service
Cycling
Solarium
Fitness
Wi-fi
Beauty salon
Smoking area
Pet basket
Desk
Special dietary options
Family rooms
Hiking
Hairdressing salon
Lockers
Security alarm
Currency exchange facilities
Sun loungers
Smoke detector
Theme dinner
Nightclub
Tennis
Archery
Transfer service
Entertainment Area
Express Check-in/Check-out
Massage
Wheelchair-accessible
Swimming Pool
Aerobics
Fire extinguisher
24-hour security
Bar
Housekeeping
TV lounge
ATM
Non-smoking rooms
Pets allowed
Shared bathroom
Elevator
Meeting room
Table tennis
Sauna
Parking
Tennis equipment
Snack bar
Cellar / Wine tasting

* Some services may carry an extra charge.

Guest reviews

8.8/10 Very good
Cleanliness9/10
Staff and Service8.8/10
Amenities8.4/10
Property conditions and facilities9/10
Location7.8/10
Neighborhood8/10
Room rate10/10

6 / 10

Martha
The food was very average at best - except the nachos which were good! even the non buffet restaurants were average rather than amazing. Food was very bland. Staff were ok some lovely but most just doing their job. Often a wait to be seated Sustainability was not really featured as a priority which I would expect of any 4 star hotel in 2025. On the last night we found 2 huge cockroaches in our room- the response was to blame the near by banana plantation! We got a second room to sleep in but we had to suggest that… No compensation was offered. The music was awful The sun loungers were old and super basic with no lower angle as an option so seated or flat. The service around the adult pool was patchy On the up side it is aesthetically beautiful the spa was nice, and the weather was beautiful.
29 Jan 2025

10 / 10

jayne
Amazing Food in a beautiful setting
A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me
21 Jan 2025

10 / 10

Mark
Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.
20 Dec 2024

4 / 10

LAURA
Stay clear - it all looks amazing from the outside and also the inside but the food in all restaurants is inedible - frozen / not fresh / awful awful food - my family didn’t eat all week we survived on crisps and chocolate bars and just about the breakfast was ok. Definitely not a 5 star hotel - if you have heard the saying champagne lifestyle lemonade pockets then this sums up the gran Melia.
4 Dec 2024

Information about the area

Puerto Santiago - Tenerife Sur, Spain
Puerto de Santiago is a coastal town in Santiago del Teide. Puerto de Santiago retains some of its old charm as a small fishing village. It was a quiet resort with a village atmosphere but there is still lots to do. But has been development and the resort is now much larger. There is a beach just south of the resort, or head inland to the Masca Valley where you can admire the views over to La Gomera or wonder at the majestic peak of Mount Teide

What’s nearby

  • Playa de la Arena - 2.96 km
  • Los Gigantes - 4.61 km
  • Abama Golf - 5.32 km
  • Golf Costa Adeje - 12.95 km
  • El Duque Castle - 15.41 km
  • Plaza del Duque Shopping Centre - 15.52 km

Getting around

  • (TFS) Tenerife, Tenerife Sur Reina Sofia, ES - 30.98 km

About accommodation

Parking

  • Parking
  • Private parking
  • Parking on site

General

  • Air conditioning
  • Safety deposit box
  • Family rooms
  • Designated smoking area
  • Pets allowed
  • WiFi available in all areas
  • Non-smoking rooms
  • Facilities for disabled guests
  • Lift

Safety & security

  • Fire extinguishers
  • 24-hour security
  • Security alarm
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • CCTV outside property

Activities

  • Hammam
  • Facial treatments
  • Spa facilities
  • Sauna
  • Hair styling
  • Themed dinner nights
  • Beach
  • Hot tub/Jacuzzi
  • Archery
  • Live music/performance
  • Tennis court
  • Kids' club
  • Solarium
  • Aerobics
  • Public Bath
  • Hair cut
  • Pedicure
  • Evening entertainment
  • Entertainment staff
  • Manicure
  • Personal trainer
  • Massage
  • Spa and wellness centre
  • Body wrap
  • Nightclub/DJ
  • Golf course (within 3 km)
  • Foot bath
  • Hair colouring
  • Fitness centre
  • Table tennis
  • Games room
  • Body scrub
  • Beachfront
  • Diving
  • Spa lounge/relaxation area
  • Waxing services
  • Indoor pool
  • Beauty Services
  • Tennis equipment
  • Cycling
  • Fitness/spa locker rooms
  • Fitness classes
  • Light therapy
  • Children's playground
  • Indoor pool (all year)
  • Hiking
  • Spa/wellness packages
  • Body treatments
  • Hair treatments
  • Fitness

Accessibility

  • Wheelchair accessible

Services

  • Barber/beauty shop
  • ATM/cash machine on site
  • Room service
  • Car hire
  • Ironing service
  • Private check-in/check-out
  • Meeting/banquet facilities
  • Luggage storage
  • Concierge service
  • Shuttle service
  • Dry cleaning
  • Tour desk
  • Daily housekeeping
  • Pet basket
  • Shared lounge/TV area
  • Pet bowls
  • Fax/photocopying
  • 24-hour front desk
  • Babysitting/child services
  • Shuttle service (additional charge)
  • Currency exchange
  • Laundry
  • Business centre

Pool and wellness

  • Pool with view
  • Water slide
  • Swimming Pool
  • Swimming pool
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Infinity pool
  • Heated pool
  • Kids' pool

Food & Drink

  • Snack bar
  • Restaurant
  • Bar
  • Kid meals
  • Kid-friendly buffet
  • Wine/champagne
  • Special diet menus (on request)
  • Fruits

Entertainment and family services

  • Indoor play area
  • Board games/puzzles

Internet

  • Internet services
  • WiFi
  • Free WiFi

Outdoors

  • Outdoor pool
  • Garden
  • Terrace
  • Sun terrace
  • Outdoor pool (all year)
  • Outdoor furniture
  • BBQ facilities

Languages

  • Deutsch
  • English
  • Español
  • Français
  • Italiano
  • Русский

About the rooms

The accommodation has 72 rooms:

General

  • Air conditioning
  • Ironing facilities
  • Trash cans
  • Safety deposit box
  • Iron
  • Tile/marble floor
  • Key card access
  • Smoke alarm
  • Laptop safe

Activities

  • Hot tub

Services

  • Executive lounge access
  • Wake-up service

Room Amenities

  • Socket near the bed
  • Sofa bed
  • Non-feather pillow
  • Hypoallergenic pillow
  • Feather pillow

Bathroom

  • Body soap
  • Free toiletries
  • Conditioner
  • Hairdryer
  • Shampoo
  • Shower cap
  • Toilet
  • Bath
  • Toilet paper
  • Bathrobe
  • Slippers
  • Shower
  • Towels
  • Walk-in shower
  • Private bathroom
  • Bidet
  • Toothbrush
  • Additional bathroom

Media & Technology

  • Satellite channels
  • Telephone
  • Flat-screen TV
  • iPod dock

Food & Drink

  • Minibar
  • Bottle of water

Exclusive services

  • Access to private pool
  • Free gym access
  • Private check-in and check-out in the executive lounge
  • Concierge services
  • Free newspapers and magazines in the executive lounge
  • Complimentary snacks and drinks in the executive lounge entire day

Kitchen

  • Coffee machine
  • Refrigerator
  • Dining table
  • Electric kettle

Outdoors

  • Terrace
  • Outdoor furniture

View

  • Sea view

Living Area

  • Sofa
  • Seating Area
  • Dining area

Bedroom

  • Linen
  • Wardrobe or closet

Accessibility

  • Upper floors accessible by elevator

Pool and wellness

  • Pool towels
*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 3 pools:

Pool 1

Location

Indoor

Cost

Additional charge
Pool 2

Location

Outdoor

Cost

Free
Pool 3

Location

Outdoor

Access

Kid-friendly

Cost

Free

Restaurants

Pangea Food Market

  • Guests only
  • No reservation required

Nami Asian Bistro

  • Guests only
  • Reservation required

Oasis Mediterranean

  • Access for guests and visitors
  • Reservation required

Agave

  • Guests only
  • Reservation required

L´Olio Trattoria & Pizza Bar

  • Guests only
  • Reservation required

Dúo Steakhouse

  • Access for guests and visitors
  • No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

  • 10,00 € per day

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

  • Free

Policies

Check-in

  • Checkin from 15:00
  • Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are allowed on request. Charges may be applicable.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Important information

When travelling with dogs, please note that an extra charge of €80 per dog, per night applies. Maximum 2 dogs per room. Please note that guests must present the credit card used to make the reservation on arrival. When booking more than 9 rooms, different policies and additional supplements may apply.When booking half board, please note that drinks are not included. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.